Refund Policy

This Refund Policy applies to all paid subscriptions to the TruePulse platform (“Service”). We want you to feel confident trying TruePulse. Here is exactly what to expect.

1. Free Plan

TruePulse’s free plan has no cost and requires no payment. There is nothing to refund on the free plan.

2. 14-Day Money-Back Guarantee

If you upgrade to a paid plan and are not satisfied with the Service, you may request a full refund within 14 days of your first payment. This applies to:

• Monthly subscriptions — refund available within 14 days of the initial payment.
• Annual subscriptions — refund available within 14 days of the initial payment.

To request a refund, email us at support@true-pulse.online with your account email address and the reason for your request. We will process your refund within 5–10 business days and return the payment to your original payment method.

After the 14-day window, payments are non-refundable except as described in Sections 3 and 4 below.

3. Cancellation of Monthly Plans

You may cancel your monthly subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period — you will retain access to all paid features until that date. No partial refund is issued for the remaining days in the billing period after the 14-day window has passed.

Example: if you are billed on the 1st of the month and cancel on the 20th, you retain access until the end of that month. No refund is issued for the remaining days.

4. Cancellation of Annual Plans

Annual plans may be cancelled at any time. After the 14-day money-back window, we do not issue pro-rata refunds for the unused portion of an annual subscription as a general rule.

However, we will consider refund requests for annual plans on a case-by-case basis in the following circumstances:

• The Service was materially unavailable for an extended period due to our fault.
• A significant feature you relied upon was removed without reasonable notice after your annual payment.
• Other exceptional circumstances at our discretion.

To request an exceptional refund, email support@true-pulse.online with your account details and the reason for your request.

5. Service Credits

If the TruePulse Service experiences significant downtime or a material bug that substantially impairs your use (as documented in our incident history), we may at our discretion issue service credits to your account rather than a cash refund. Credits are applied to your next billing cycle.

6. Upgrades and Plan Changes

When you upgrade your plan mid-billing cycle, we apply a pro-rata credit for unused time on your current plan and charge the difference for the new plan. When you downgrade, the change takes effect at the start of your next billing cycle — there is no partial refund for the current period.

7. Disputed Charges

If you believe you have been charged in error, contact us at support@true-pulse.online before initiating a chargeback with your bank or card provider. We will investigate and resolve legitimate billing errors promptly. Chargebacks initiated without first contacting us may result in immediate account suspension.

8. How to Cancel

You can cancel your subscription at any time:

• In-app: Go to Settings → Billing → Cancel subscription.
• By email: Send a cancellation request to support@true-pulse.online from your account email address.

We will send a confirmation email once your cancellation is processed. If you do not receive confirmation within 1 business day, please follow up.

9. Data After Cancellation

After your subscription ends, your account will be downgraded to the free plan (if eligible) or deactivated. Your data is retained for 30 days, during which you may request an export. After 30 days, your data will be permanently deleted.

10. Contact

For all billing and refund queries, contact us at support@true-pulse.online. We aim to respond within 1 business day.