Enter how many people gave each score from 0 to 10 and get your Employee Net Promoter Score instantly, with the promoter, passive and detractor split. Everything runs in your browser.
How many people gave each score?
Enter at least one response to see your score. Everything is calculated in your browser — nothing is sent anywhere or stored.
eNPS asks one question — how likely you are to recommend your employer as a place to work — and compresses the answers into a single figure between -100 and +100. That compression is the point and also the limitation: it is an excellent scoreboard and a poor diagnosis.
Tracking eNPS on its own. When the score falls six points you will know something is wrong and have no idea what. Always collect the “what is the main reason for your score?” free-text answer, and pair the score with a handful of driver questions — manager, workload, growth, recognition — so a drop points somewhere specific.
Take the percentage of promoters (people scoring 9 or 10) and subtract the percentage of detractors (0 to 6). Passives, scoring 7 or 8, are counted in the total but not in the score itself. The result runs from -100 to +100.
As a rough guide: above 40 is strong, 20 to 40 is solid, 0 to 20 is fragile, and anything negative needs immediate attention. Treat published benchmarks carefully — scoring conventions and sample quality vary enormously between vendors, so your own trend line is a far better yardstick than someone else's average.
Because eNPS is deliberately a measure of advocacy, not satisfaction. Passives are content but not actively recommending you, so they dilute your score by increasing the denominator without adding to the numerator. That is intentional: a company where everyone is merely fine should not score highly.
For a stable score you want at least 30 responses, and ideally a response rate above 60%. Below that, a handful of detractors can swing the number by twenty points. Our sample size calculator will tell you what your headcount actually requires.
Quarterly. eNPS moves slowly, so monthly measurement mostly captures noise and burns goodwill. Pair it with a shorter monthly engagement pulse if you want a faster-moving signal.
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TruePulse runs the eNPS question anonymously, calculates the score by department and team, and trends it across every wave. Free — every feature, every seat.
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